Senior Manager, Customer Success - #2124690

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential!

Introduction

Customer Success Managers at Optimizely are the customers advocate and are focused on customer satisfaction, retention, and identifying new opportunities to expand our relationships with our cus-tomers and partners. As Senior Manager, Customer Success you will lead & empower a team of CSM’s who will drive our customers to successfully adopt Optimizely by engaging with them at all key points in the lifecycle

Job Responsibilities

• Drives the development of the broader functional team strategy, beyond own team.
• Accountable for delivering against the broader functional team strategy .
• Understands ROI, spending and allocating money wisely and in line with business needs; acts responsibly and with ownership for financial decisions.
• May manage experienced individual contributors and / or more junior manager .
• Skilled in managing internal and external dependencies .
• Participates in developing methods, techniques and evaluation criteria for projects, programs, and people .
• Analyzes complex, evolving circumstances and takes proactive action to appropriately distribute resources and meet goals on deadline .
• Expects and holds team accountable to thorough and well-researched plans .
• Coaches individuals and team to approach problems from different angles and consider multiple solutions before deciding on the best path forward .
  
  

Knowledge And Experience

Experience leading teams of more experienced individuals and managers

Education

Bachelors degree and preferably further professional training in direct marketing or a Masters degree a plus.

Competencies

Establishing Relationships

Making Convincing Arguments

Navigating Organizations

Negotiating Agreements

Prioritizing and Organizing Work

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.