Entrepreneur in Residence (EIR): Senior Client Success Manager (CSM Team Lead) - #2131473

📠Remote | Full-time | German Speaker Preferred | Strategic Builder Role

About ATLAS ANALYTICS

ATLAS ANALYTICS helps B2B tech companies grow smarter and faster through intelligent outbound sales, high-impact lead generation, and scalable pipeline systems. Clients trust us as their external growth engine—driving predictable pipeline while they focus on closing deals.

Now we’re looking for a Senior Client Success Manager (Team Lead) to help us scale our CS function from the ground up—someone who’s ready to take full ownership, build processes, and eventually grow a team.

This role is for a builder. Not just a relationship manager—but someone who can optimize delivery, own outcomes, and act as a strategic operator between clients and internal teams.

What You’ll Do

Own Client Success End-to-End:

• Onboard new clients and lead strategic kickoff workshops (ICP, messaging, GTM planning)
• Run monthly strategy calls and reviews—synthesize campaign performance and offer clear, honest recommendations
• Build long-term trust through proactive communication, strategic guidance, and tangible results
  
  

Act As a Strategic Partner

• Work cross-functionally with SDRs, Growth Consultants, Copywriters, and Founders
• Connect the dots between client strategy and campaign execution
• Be candid with clients—challenge assumptions, ask tough questions, and bring clarity
  
  

Build And Scale The CS Function

• Create playbooks, workflows, and SOPs that make onboarding, reporting, and retention seamless
  
  

Implement scalable systems using automation tools and integrations

• Lay the foundation to eventually hire, coach, and lead a growing CSM team
  
  

Drive Internal Ops And Retention

• Gather feedback, suggest improvements, and ensure our delivery stays high-performing as we scale
• Own client retention metrics and drive upsells in collaboration with the sales team
• Conduct experience check-ins and request testimonials, case studies, or referrals where appropriate
  
  

Who You Are

You're not here to "manage accounts." You're here to build.

• You've worked in client-facing roles (Client Success, Account Manager, Strategy Consultant)
• You’re familiar with B2B lead generation, outbound campaigns, and customer-facing ops
• You can speak with confidence to founders, CMOs, GTM leads, and help guide their strategy
• You’re process-minded—you think in playbooks, SOPs, and scalable systems
• You don’t wait to be told what’s broken—you identify it, fix it, and document the solution
• You’re not afraid to push back when it’s in the best interest of the client or team
• You’re fluent in English (German a strong bonus)
  
  

Why Join ATLAS ANALYTICS

• Ownership from Day One – You’ll run your own client portfolio and shape how we deliver
• Builder’s Role – Be the architect of our CS function—what you build here lasts
• Fast-Paced, Global Team – Collaborate across functions, clients, and geographies
• Remote & Flexible – Work from anywhere with autonomy over your schedule
• Real Impact, No Bureaucracy – Your ideas matter. You’ll work directly with the founders
• Upside & Growth Path – Grow into Head of Client Success or Operations Lead
  
  

How To Apply

We don’t care for generic CVs—we care about how you think.

To Apply

• Tell us why this role speaks to you—what excites you about building client success from scratch?
• Share a quick video (Loom, YouTube, selfie): introduce yourself + one fun, creative, or proud moment you’ve led
• Drop your LinkedIn, portfolio, or relevant experience if you’d like
  
  

Let’s build something high-performing, client-loved, and operationally scalable—together.