Product Owner (m/f/d) Voicebot - #2140890
Riverty
Date: vor 12 Stunden
Stadt: Berlin
Vertragstyp: Ganztags
Arbeitsplan: Volle Tag
We are looking for a
Product Owner (m/f/d) Voicebot
for our team at the locations Berlin, Amsterdam, or Heerenveen to develop the next generation of fintech.
Your key responsibilities will be:
Benefits:
Product Owner (m/f/d) Voicebot
for our team at the locations Berlin, Amsterdam, or Heerenveen to develop the next generation of fintech.
Your key responsibilities will be:
- Define and execute the long-term roadmap for the VoiceBot, ensuring alignment with customer service strategies and business goals.
- Stay updated with industry trends in conversational AI, automation, and natural language processing (NLP) to drive innovation.
- Oversee the design, deployment, and optimization of VoiceBot capabilities to ensure seamless customer interactions.
- Continuously analyze and enhance AI-driven features to improve contextual understanding, intent recognition, and conversational accuracy.
- Act as the primary liaison between business units, IT, customer service, and AI development teams, ensuring that VoiceBot capabilities meet business needs.
- Ensure seamless integration of the VoiceBot with existing communication channels (voice, chat, messaging apps) and backend enterprise systems (e.g., Phoenix, Confluence).
- Implement quality assurance processes, including testing, monitoring, and real-time VoiceBot tuning, to ensure high reliability and accuracy.
- Experience in defining and implementing a long-term vision for AI-driven customer interactions.
- Successfully bridged IT, Operations, and Customer Service teams.
- Hands-on experience with intent recognition, NLP models, and AI-driven dialogue optimization.
- Proven track record in integrating VoiceBots with CRMs, communication tools, and enterprise platforms.
- Ability to identify performance gaps, diagnose system issues, and implement AI-driven solutions.
- Strong ability to translate technical AI concepts into business impact insights.
- Drive AI innovation by leading the development of a cutting-edge VoiceBot platform.
- Shape the future of AI-driven customer service by enhancing self-service automation and omnichannel experiences.
- Work with industry-leading AI technologies, leveraging advanced NLP models and automation capabilities.
- Make a real business impact by improving customer engagement, reducing operational costs, and scaling AI solutions.
Benefits:
- At Riverty, you can be who you are. We are committed to creating an inclusive environment and a culture of appreciation, enriched by our employee networks.
- Prioritize your health with supported sports and leisure activities.
- Take advantage of our numerous training and development opportunities! Enhance your skills with training offered by the Bertelsmann University, language courses, or leadership training.
- Benefit from our discounts on Bertelsmann products and financial incentives.
- With our diverse work models, you can tailor your work to your preferences. Take advantage of mobile office, flexible working hours, and part-time models.
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