B2B Customer Logistics Operations Manager (f/m/x) - #2142872

• Seven Senders GmbH
• Berlin
• Feste Anstellung
• Homeoffice möglich, Vollzeit
• Erschienen: vor 5 Stunden
  
  

Introduction

At Seven Senders, we connect people and markets, making international shipping a simple matter.

We are the leading platform for cross-border parcel delivery in Europe. We support e-commerce companies in successfully implementing their growth and internationalization plans and connecting millions of consumers with their desired products. Whether the focus is on speed or cost efficiency, we provide direct access to Europe's premier local carriers. Responsible for the daily end-to-end supply chain from the warehouse to the customer's doorstep, we ensure the parcels reach their destination efficiently and reliably.

Our mission is to connect markets with unparalleled ease using our innovative platform, which combines the best European delivery services with local logistics expertise. Since Johannes Plehn and Thomas Hagemann founded the company in Berlin in 2015, we've grown into a dedicated team of over 220 professionals. Today, we're proud to serve renowned clients such as ASOS, Shop Apotheke and Tamaris, continually advancing our journey as a European operating champion

Our Customer Operations team ensures the smooth and efficient day-to-day operations of our e-commerce clients. With extensive know-how in logistics, supply chain management, and e-commerce, we ensure smooth and efficient daily logistics operations. We understand the unique operational challenges of our customers and continuously strive for innovations and improvements

Your tasks

Job

The essence of your

• Continuous monitoring of KPIs and ensuring compliance with customer-specific SLAs in your customer portfolio.
• Proactively identifying and organizing the resolution of issues in existing logistical solutions, in collaboration with internal departments and our customers.
• Close coordination with key account management and other internal departments to optimize logistics and transport processes for our customers.
• Communicating with the operational contacts of our customers in German and English to build a long-term and trusting collaboration.
• Preparing and independently discussing weekly, monthly, and quarterly performance reports in Excel and PowerPoint with our
  
  

Your profile

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Qualifications

This is what you to succeed

• Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment
• Experience in B2B customer communication and customer service
• Data-driven work approach and a strong service orientation
• Solid knowledge of MS Office applications, especially Excel
• Proficiency in English and German (
  
  

We offer

• or above
  
  

Additional Information

We Offer

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 per year.

Benefits: We offer company lunches twice per month, a corporate benefits platform, and German & English language courses .

Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, BBQs, and company-wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age

Contact

Seven Senders GmbH