Team Lead Partner Operations (all genders)NeuBerlin - #2202259

Meet Urban Sports Club

We are Europe’s leading platform for sports and wellness. Our mission is to inspire people to lead active, healthy lives and with just one membership we offer access to thousands of fitness and wellness experiences across Europe.

But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

What you will do

• Identify and call out issues and improvement areas within Partner Management and take appropriate action, working together with owners where needed
• Partner with Finance and BA, ensuring consistent data structures and connections to backend systems
• Provide regular reporting and analysis on your team, individual performance and the local teams and identify areas for improvement
• Motivate and inspire your Team to be at their best and grow in their role by developing themselves, creating an environment of constant learning and growth
• Documentation and organization of key workflows, processes, metrics and systems
• Bring a clear vision for the Partner Operations team and continuously improve existing processes at scale that can be replicated across different markets and countries
• Willingness to lead by example and be hands-on when required
• Implement an OKR-driven culture in the team in line with the business goals and KPIs
• Continuously and proactively seek ways to improve the service for our Partner and ways to make the team more efficient

What you'll need to succeed

• You speak for your team and see yourself as a captain
• Good planning, organizing and problem-solving skills
• Excellent verbal and written communication skills
• 2-4 years’ experience in leading operations in fast-growth businesses - SaaS is a plus
• Great experience with CRM tools - Salesforce and Pipedrive is a plus
• Ability to work under pressure and constant changing dynamics
• Practiced and focused on data analysis and reporting, familiar with customer service metrics
• You convince with professionalism and conscientiousness in dealing with your stakeholders
• Experience with evaluating and implementing processes/initiatives which improve the work dynamic between Teams
• You always show commitment and enjoy change

What’s in it for you

• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment

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