Payments Strategy, Technical Account Manager - #2217077

About Payrails

Payrails is a global payment software company helping leading enterprises to take control of their payment operations and maximize performance. With deep experience in the payments space and firsthand knowledge of merchants' challenges, we’ve seen how fragmented, complex, and inefficient these systems can become. Now, we are setting a new industry standard for how enterprises around the world manage and optimize payments, with more control, visibility and flexibility than ever before.

Our vision is to reimagine payments from the ground up. We are building a deeply integrated meta layer that spans the entire payment lifecycle with a modular architecture. This helps us give leading brands building blocks to craft solutions to most complex operational challenges, tailor seamless customer experiences and grow their business.

We are backed by some of the world’s top investors including Andreessen Horowitz, HV Capital, EQT Ventures and General Catalyst, who share our mission to simplify payment complexity globally.

At Payrails, we’re committed to building a team of exceptional people - not just talented, but driven to build, solve, and deliver at the highest level. Excellence isn’t just a value here; it’s a way of working. We believe that great people thrive in environments where there’s trust, clarity, and shared purpose. We work openly and collaboratively, with deep respect for each other’s craft. Everyone is encouraged to understand the bigger picture - what we’re building, why it matters, and what stands in the way. When people have that context, they move faster, take ownership, and make better decisions. We care about creating a culture where people feel inspired to do their best work and a deep sense of responsibility to help us bring our vision to life. Success at Payrails means staying focused on the problems that matter most, and executing with purpose.

Your team

Payrails is a highly dynamic workplace with our Payment Strategy Team fronting to our clients. Our mission is to:

• Deliver tailor-made and innovative solutions to complex and demanding merchant requirements, pain points, and use cases.
• Provide best-in-class onboarding experience and service to our merchantsOptimize payment performance and amaze our merchants with data-driven insights and growth opportunities in the Fintech sector
• Follow the latest Fintech trends to improve our offering and empower our clients’ growth
  
  

Our Team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable people and the freedom to make your own impact. You as our Solution Engineer in Payments Strategy, will be driving our customer experience to ensure success.

How You Will Make An Impact

• You will develop and articulate the end-to-end customer transformation journey and create future roadmaps and architectures with deep 3rd-party integrations in play
• You will lead strategy engagements with our merchants to align to business priorities and design technical solutions by performing in-depth customer discovery, executive briefings, readouts, presentations, and solution demos You will lead every merchant integration from a technical perspective:
• Assist in integrating & testing with our API & SDKs.
• You will lead our merchants' technical onboarding, guiding them on the optimal implementation of our APIs and SDKs and provide technical support.
• You will provide valuable insights into optimizing payment solutions, encompassing checkout experiences, authentication, multi-channel payments, payouts and marketplace solutions
• You will develop and maintain onboarding and implementation guides, technical specifications, and troubleshooting procedures
• You will build and maintain tech scaffolding needed for a successful integration process. Assess and implement any tooling. Assess and implement any technical process to fast track the onboarding process.
• You will collaborate cross-functionally with Go-To-Market, Product, and Engineering teams to deliver seamless merchant onboarding experiences and drive continuous improvements
• You will travel to customer sites as needed to oversee on-site installations and provide technical support
  
  

What We Are Looking For

• You have a proven track record of more than 5+ years in system implementation with APIs and SDKs and offering technical guidance during integration processes
• You have prior experience working in fintech and ideally, with payments
• You have a proficient comprehension of software development lifecycle and intricate API architectures
• You excel at identifying and articulating practical solutions for complex integration challenges, ensuring effective communication with all stakeholders
• You have a track record of delivering customer value, outcomes, and results that closely align with customer objectives
• You have in-depth Knowledge of the Enterprise Technology Ecosystem. Profound understanding of how various applications such as ERP, CRM, Billing, Tax, and legacy systems interact within an enterprise technology ecosystem
• You have an exceptional ability to communicate technical concepts clearly and effectively to both technical and non-technical stakeholders, showcasing excellence in both written and verbal communication
• You have executive engagement skills and presence, with an ability to establish strong relationships with key decision-makers and build credibility at all levels
• You have effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities
• You have strong organizational and time management skills, with the ability to effectively manage competing priorities while handling multiple strategic opportunities and customers
• You have proficiency in facilitating workshops and design sessions, taking customer needs and business goals into account at all times
  
  

What We Offer

• High impact and high velocity environment with the most talented and ambitious people you will ever work with
• A chance to shape the story of a company and a category from the ground up
• Real ownership. You’ll have the freedom and trust to build, test, and take lead
• A product used by the best brands around the world
• Visa and relocation support for you and your family where required
• Hybrid working with an office in the heart of Berlin
• Regular team events, activities and off-sites
• Discounted Urban Sports Club membership
• Competitive salary and equity package
• 27 days of annual paid vacation