Customer Success Manager (f/m/d) - #2677354

Customer Success Manager - Meteorological Services |Full Time | Germany, St Gallen (Switzerland), Oslo (Norway)

Have you ever wondered: what is the weather forecast tomorrow? 

As 140 million Google Search results show, this is one of the most frequently asked questions in the world. Weather can have a huge impact on all of our lives, both personally and professionally, so this is why, here at Meteomatics, we focus on the processing and provision of high-quality weather data, and software to clients across the world.

But why stop there? Better weather forecasting needs even more accurate data sources. Thus, we developed our own weather drones, called Meteodrones, to collect missing data from the lower atmosphere and we are the first company to fly a network of weather drones operationally.

Now, let`s talk about you…

As a Customer Success Manager, your primary focus is the renewal and expansion of our customers.

You will achieve this by managing and developing relationships with existing customers and key stakeholders within the account. This will enable you to identify opportunities to increase value through upselling and cross-selling.

To be a successful candidate you will need to demonstrate an understanding and level of experience in Meteorology. You will also need to demonstrate a strong customer focus combined with commercial acumen. Working autonomously and proactively as needed is a core requirement.

Additionally, experience in problem solving and identifying opportunities in operational processes to ensure success is key – we encourage you to think and have a voice, working collaboratively with Management, your team and wider peers. Innovation is one of our values at Meteomatics and we encourage, support and expect innovation from everyone. The emergence of AI plays a core part of this and you will have started using AI already with success. Collaboration is another value that supports innovation and day to day delivery and results.

We provide product and process training as part of onboarding to ensure the skills and experience you bring are supported from day one ensuring impact and success for you and the team.

Your responsibilities

• Your core responsibilities will include:
• Managing renewals
• Driving expansion
• Learning our market, our customers, and our products
• Managing a growing international portfolio of customers from multiple industries
• Working with our sales team to develop new strategies to enhance customer satisfaction
• Working with our sales, accounting, and technical teams to optimise our internal processes
  

Your Qualifications

• You have a “can do” attitude and are highly motivated to help us become one of the world’s leading private sector weather companies
• You have a good understanding of meteorology, with at least a Bachelor of Science in Meteorology or Geography preferred
• You have great communication skills and enjoy working in a consultative role
• You understand the application of AI in the modern business world and can demonstrate experience in using and results delivered
• You are skilled in the use of Microsoft Office products
• You have a pragmatic and scientific mindset
• You thrive in a collaborative working environment with a close-knit team
• You are fluent in German and English as a minimum. Knowledge of additional languages is an advantage.
  
  

What we offer

• Innovative and future-oriented products and solutions for successful sales
• Flat hierarchies and the opportunity to help shape the success of Meteomatics
• Short and fast decision-making processes
• An interesting field of work with insights into companies in various industries
• A motivated and international team of colleagues
  
  

Meteomatics is a world-leading provider of weather and climate data, passionate about transforming and growing the application of weather information worldwide. We want people who share our mission to help organizations access accurate weather forecasts to realize their business goals and protect lives and property.

As part of our team, you will have a unique and exciting opportunity to help our valued customers gain weather insights across a wide range of use cases, around the globe.

Still reading?

We are looking forward to your application!