Service Line Head for Strategic Services (Electrification & Automation Customer Service) (f/m/d) - #2699442

The Challenge

This senior leadership role owns the global Strategic Services line within Electrification & Automation Customer Service. Its purpose is to convert Siemens’ OEM expertise, installed-base knowledge and service capabilities into long-term customer partnerships through service agreements, operations and maintenance contracts, and recurring-revenue models.

The role carries end-to-end accountability for the strategic and commercial performance of the service line. Reporting to the Electrification & Automation Customer Service Head, the Head leads through a global matrix, develops regional Customer Service leaders, and drives results through influence, commercial judgment and disciplined execution

How You'll Make An Impact

Strategic Vision & Ownership

• Own the global Strategic Services business, defining strategy, targets and portfolio direction across long-term service agreements, operations and maintenance contracts, and recurring-revenue models.
• Increase installed-base penetration, post-warranty retention, contract attachment and renewals by building scalable, performance-oriented lifecycle services.
• Translate customer and market priorities into growth initiatives, portfolio roadmaps and differentiated value based on Siemens’ OEM and lifecycle expertise.
  
  

Business & Financial Leadership

• Hold end-to-end P&L accountability for revenue, profitability, cash, productivity, pricing, investments and overall portfolio performance.
• Allocate resources to high-return opportunities and scale commercially sustainable long-term service models across countries and customer segments.
• Apply sound commercial judgment to major offers, customer commitments and risks while protecting customer value, delivery performance and margins.
  
  

Global Leadership & Collaboration

• Lead through influence across a global matrix, aligning regional Customer Service leaders, Business Units, Operations and functional partners behind common priorities.
• Develop, coach and mentor Customer Service leaders across regions, strengthening the global leadership community and organizational maturity.
• Act as a trusted partner to the Service Head and Business Unit Leadership, advancing decisions and translating strategic direction into execution.
  
  

Operational Excellence & Governance

• Shape scalable delivery and resource models that improve service quality, responsiveness, technical performance and operational reliability.
• Drive service-line governance and performance management with Operations and other key functions, including disciplined offer and investment decisions.
• Ensure compliance with environmental health and safety, cybersecurity, data protection, export control, ethical and regulatory requirements.
  
  

Customer & Market Focus

• Build long-term customer partnerships that improve equipment availability, operational resilience, maintenance predictability and lifecycle performance.
• Enable countries with standardized contracts, service-level models, pricing frameworks and capabilities required to grow and execute the business.
• Use market intelligence, customer insights and installed-base knowledge to identify growth opportunities and strengthen Siemens’ position as a trusted lifecycle partner.
  
  

What You Bring

• Extensive senior leadership experience in service, operations, business development or portfolio leadership within a technology-driven industry.
• Proven record of building and growing businesses with significant P&L responsibility and strong commercial decision-making.
• Demonstrated ability to lead through influence in international matrix organizations and align stakeholders beyond formal authority.
• Experience developing leaders, building high-performing teams and increasing organizational maturity across regions.
• Relevant understanding of lifecycle services, energy, electrification, automation or comparable industrial environments, combined with strong learning agility.
• Executive-level communication, customer orientation and credibility with senior internal and external stakeholders.
  
  

What We Offer

• Attractive share programs, allowing you to become a Siemens shareholder and participate directly in the company's long-term success.
• A global organization of outstanding engineers and an executive environment that treats technology as a strategic asset.
• Comprehensive health management, including regular executive health check-ups and programs to support your physical and mental wellbeing.
• Access to global development programs that can be tailored to your individual aspirations and ambitions.
• Accessible locations, international childcare options, and an inspiring work environment where you can bring your whole personality to the table.
  
  

Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here.

The individual benefits are subject to regulatory, contractual, or corporate conditions.

You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!

At Siemens, we believe that feeling valued and included is the foundation for doing great work. That’s why we aim to create an inclusive workplace where everyone feels a sense of belonging, and where individual perspectives and experiences are celebrated. Our commitment to fairness and respect extends to every applicant.

As an equal opportunity employer, we welcome applications from individuals of all backgrounds and particularly encourage applications from persons with disabilities. In the case of equal qualifications, severely disabled applicants and applicants with equivalent status will be given preference.

www.siemens.de/careers – if you would like to find out more about jobs & careers at Siemens.

FAQ – if you need further information on the application process.