Implementation Specialist - DACH - #2739735

This is us:

Shiftbase is a fast-growing SaaS company that simplifies time tracking, workforce scheduling, and leave management for organizations that work with rosters. Our mission? To save time for companies so they can focus on what really matters: people and growth.

We operate throughout Europe, with over 8,500 clients, and that number is growing. Shiftbase consists of 75+ driven professionals, with a headquarters in Zoetermeer and a soon-opening office in Berlin. Working at Shiftbase means: pace, responsibility, freedom, and learning something new every day.

What are you going to do?

As an Implementation Specialist at Shiftbase, you guide new customers through the onboarding process and help them successfully get started with our platform. You lead customers through setup, configuration, and best practices, ensuring they can confidently use Shiftbase in their daily operations.

Our mission at Shiftbase is to help organizations organize their workforce scheduling, time tracking, and HR processes smarter. You play an important role in this by ensuring that our customers can work with confidence on our platform every day.

Your Responsibilities

Tasks

• Leading onboarding sessions with new customers (online meetings).
• Guiding customers through setup, configuration, and workflows.
• Explaining product features in a clear and structured way.
• Supporting customers in becoming self-sufficient users of the platform.
• Identifying potential risks during onboarding and addressing them proactively.
• Collaborating with Sales and Support to ensure smooth handovers and customer success.
  
  
  

Results

• Customers are successfully onboarded and ready to go live.
• Customers adopt key features and use the platform effectively.
• High customer satisfaction during onboarding.
• Reduced need for follow-ups due to clear and structured guidance.
• Early identification and mitigation of potential churn risks.
  
  
  

RequirementsYour profile

You are structured, communicative, and enjoy helping customers understand and use software. You know how to guide conversations, manage expectations, and keep customers on track, even when things get complex.

You have:

• Excellent communication skills in German, both spoken and written.
• The ability to explain complex topics in a simple and clear way.
• A structured way of working and strong organizational skills.
• Empathy and patience when working with customers.
• Curiosity and the ability to learn new systems quickly.
• A consultative mindset: you ask the right questions before jumping to solutions.
• A proactive and team-oriented attitude.
  
  
  

What You Get

What do we offer you to grow and flourish?

• Financial: a gross monthly salary of €3,500 to €5,500 , depending on your experience.
• Development: plenty of opportunities to develop your knowledge and skills within a growing SaaS scale-up.
• Work atmosphere: an open and engaging culture with short lines of communication, lots of collaboration, and room for personal initiative.
• Impact: your support helps thousands of customers in Europe work more efficiently with Shiftbase every day.
  
  
  

Interested?

Simply apply using the methods provided or simply contact Elena Gallardo ([email protected]) if you have any questions