Senior Site Reliability Engineer - #2777648

ABOUT TALON.ONE:

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.

Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

ABOUT THE TEAM:

As our Senior Site Reliability Engineer, you’ll own reliability across the Talon.One platform. It’s a hands-on role with broad reach, and you’ll shape how our engineering teams design, measure, and improve the reliability of what they build.
You’ll build and evolve our reliability foundations, from observability architecture and SLOs to incident management and production standards. When something breaks, you won’t stop at the fix. You’ll find the root cause and make sure it doesn’t come back. You’ll automate away operational toil, sharpen the signals our monitoring gives us, and help teams build services that are resilient by design.
You’ll treat operations as a software problem, building tools, automation, and reusable capabilities that keep production reliable without wearing people out.
If you enjoy building practical systems, setting technical direction, and seeing your work show up as measurable reliability gains across a complex distributed platform, this role is for you.

ONCE YOU ARE HERE YOU WILL:

• Define SLOs and error budgets with product engineering teams and use them to decide what gets fixed first
• Design our observability end to end across metrics, logs, and traces, from data pipelines and alert strategy to dashboards and cost
• Cut alert noise so every page that wakes someone up is worth acting on
• Co-own the release process together with engineering, from go/no-go gates and release coordination to the automation that checks every release before it reaches customers
• Make deployments safer and more predictable with GitOps and ArgoCD on Kubernetes and Google Cloud
• Build tools and automation that take repetitive operational work off both SRE and product teams
• Improve how we handle incidents, from on-call readiness and severity calls to blameless postmortems and follow-ups that actually get closed
• Trace incidents to their root causes and fix them at the design level, guiding teams on resilient architecture along the wa

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Run production workloads on Kubernetes in a major cloud, ideally Google Cloud, including networking, scaling, and capacity planning
• Introduce SLOs and error budgets that engineering teams actually use to prioritize their work
• Build observability with metrics, logs, and traces using tools like Prometheus, Grafana, Loki, Tempo, Datadog, and OpenTelemetry
• Write production-quality code in at least one language to build internal tools and automation
• Manage infrastructure as code with Terraform and ship changes through GitOps workflows such as ArgoCD
• Build or improve CI/CD and release pipelines, including release gating, rollbacks, and hotfix flows
• Troubleshoot performance issues in distributed systems and lead incidents through to resolution
• Explain reliability trade-offs to engineers and stakeholders, and get changes adopted beyond your own team

 OUR TECH STACK:

• Datadog and datadog agents
• Grafana Alloy, Prometheus, Loki, Tempo 
• OpenTelemetry
• Kubernetes running on Google Cloud
• GitOps and ArgoCD
• Thanos
• Terraform
• Infrastructure provisioning

• A product & engineering team, now part of Adyen, building the incentives engine behind some of the world’s biggest brands
• Adyen+, a significant monthly allowance to spend on whatever matters most to you and your wellbeing
• 28 days of paid annual leave
• €115 monthly commuting allowance when you join us in the office 3 days per week
• 25% employer contribution to your pension
• Annual all-company gathering at Adyen’s headquarters in Amsterdam, plus regional team events throughout the year
• Opportunity to connect in person at Adyen offices across 29 locations worldwide