Senior Sales Operations Manager - #2738010

ABOUT TALON.ONE:

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.

Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

ABOUT THE ROLE:

Talon.One is seeking an experienced Senior Sales Operations Manager to lead the optimization of sales operations, drive revenue growth, and refine sales processes. This role focuses on key areas such as sales forecasting, commission strategy, CPQ administration, and deal desk management, while partnering with teams across sales, finance, and legal to ensure strategic decision-making across high-performing teams. 

Reporting to the Head of Revenue Operations, this is a business critical role that influences the success of Talon.One’s sales strategy and execution.

This is a full-time role based in Berlin/Munich, Germany.

ABOUT THE TEAM:

You will be joining our 5-person Revenue Operations team, a central pillar of Talon.One’s global go-to-market strategy.  They serve as strategic partners to Sales, Customer Success, Marketing, and Leadership, ensuring our revenue engine is scalable, data-driven, and aligned across regions. As a cross-functional team with a global remit, we work collaboratively across time zones to streamline systems, surface insights, and optimize processes across the entire customer journey. Our mission is to empower revenue teams with the tools, data, and workflows they need to drive predictable growth, make smarter decisions, and deliver world-class customer experiences.

ONCE YOU ARE HERE YOU WILL:

• Manage the sales forecast rhythm, working closely with Global Sales Leadership to ensure accurate and timely forecasts supported by strong pipeline management and deal qualification practices
• Oversee commission strategy, evaluating and refining commission plans, implementing them in the automation system, and managing the monthly close and payout process
• Work with Sales Leadership to define KPIs, maintain sales dashboards, and provide insights to drive performance optimization
• Identify sales process inefficiencies by building rapport with individual Sellers and implementing solutions to improve day-to-day effectiveness
• Own the Quote-to-Cash process, ensuring smooth configuration in CPQ, streamlined workflows in CLM, and seamless integration with Finance's billing system
• Build the deal desk function, managing deal structuring, pricing approvals, and contract reviews while collaborating with sales, legal, and finance teams to accelerate deal velocity
• Build a rapport with the individual Sellers, identifying bottlenecks and implementing solutions to increase their day-to-day efficiency and effectiveness

WHAT WE NEED YOU TO BRING TO THE TABLE:

• A Bachelor’s degree in Business, Finance, Operations, or a related field
• 6+ years of sales operations experience, with at least 2 years in a senior role
• Advanced proficiency in Salesforce and other sales tech stack tools (Sales Engagement, CPQ, Forecasting, etc.)
• Expertise in designing and administering sales commission plans, with knowledge of tools like Xactly, Spiff, CaptivateIQ, or similar
• Extensive experience in deal desk management, including pricing approvals, deal structuring, and contract oversight
• A strong analytical mindset, with advanced Excel skills
• Prior experience in a SaaS or technology company is required
• Exceptional organizational skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and collaboration skills, with experience working cross-functionally and influencing stakeholders at all levels

• €1,000 annual learning budget and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike